Support Policy Page

At Viora Cosmetics, we are committed to providing you with a seamless shopping experience. Our support team is here to assist you with any questions regarding our products, orders, or technical issues on vioradubai.com.

1. Customer Support Hours

Our dedicated support team is available during the following hours:

  • Monday to Saturday: 9:00 AM – 6:00 PM (GST)

  • Sunday: Closed (Emails will be addressed the following business day)

2. How to Contact Us

For the fastest resolution, please use one of the following methods:

  • Email: support@vioradubai.com

  • WhatsApp Support: [Insert Number]

  • Contact Form: Available on our "Contact Us" page.

3. Response Time

We aim to respond to all inquiries within 24 hours. During peak seasons or sales events, please allow up to 48 hours for a detailed response.

4. Technical Support

If you encounter issues with social logins, payment gateways, or tracking your order:

  • Ensure your browser is up to date.

  • Clear your cache and cookies.

  • Contact us with a screenshot of the error for faster troubleshooting.

5. Order & Delivery Support

For questions regarding returns or damaged items, please refer to our Refund Policy. Please have your Order ID ready when contacting us so we can pull up your details immediately.

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